Tenants

What you need to know

Have Questions?

Our trading hours are Monday to Friday between 8:30am and 5:00pm.

Please contact our office on
08 9388 3111

Alternatively if the matter is urgent, we do provide mobile telephone numbers for our team members under the Company Profile/Our Team section of this website along with direct email addresses.

Rental Payments

Rent is to be paid in advance throughout the term of your tenancy, rental payments can be made either weekly, fortnightly or per calendar monthly (only upon your request). If you wish to pay per calendar month, please contact your property manager to confirm the exact payment amount and to alter the payment frequency on our system.

All rental payments are to be made to the Pure Leasing Central trust account, preferably via BPay if you require your unique BPay reference number or our trust account details, please email admin@pureleasing.com.au. It is your responsibility to ensure your rental payments can be identified, so if you do make a payment via electronic funds transfer (EFT) please ensure you enter your unique reference so that the funds can be identified correctly.

Alternative payment methods include bank cheque, personal cheque (please note that if you are paying via personal cheque, you must allow adequate time for the funds to be cleared), cash, or money order. If you are unable to make a rental payment, please contact your property manager as soon as possible, prior to the payment due date so that we can work towards a positive outcome. In this circumstance, communication with your property manager is critical and failure to communicate may result in a termination notice being issued.

Electricity, Gas & Telephone

As a tenant, unless stipulated otherwise, you are responsible to pay for the consumption component of all utilities along with any other optional services you choose to connect for example telephone/internet/cable TV.

Prior to moving into the property, you will need to contact both Synergy and Alinta Gas to notify them of your move in date and to open an account with them:

Synergy 13 13 53
Online Electricity Setup
Alinta Gas 13 13 58
Online Alinta Gas Setup

Water consumption accounts are to remain in the owner(s) name, and you will be invoiced by our accounts department for water consumption and all payments are to be made into the Pure Leasing Central Trust Account the same way that your rental payments are made. Upon vacating, please ensure to close all utilities accounts.

Routine Inspections

During your tenancy, we will conduct routine inspections, you will be given between seven (7) and fourteen (14) days-notice in writing to advise of the inspection date. Inspections are carried out between 9:00am – 5:00pm, Monday to Friday.

You are welcome to be present for the inspection; however we will use office keys to gain access if required.

If the nominated inspection date is not suitable for you, please contact our office as soon as possible as we will be happy to negotiate an alternative date.

Insurance

The owner(s) insurance does not cover your personal belongings, therefore we recommend you take out your own contents insurance to ensure your belongings are insured from any unforeseen circumstances.

It is important to remember that should your belongings be damaged through fault within the building, your contents will not be covered by the building policy.

Bond

How much bond are you required to collect from the tenant?

In accordance with the Residential Tenancies Act 1987, the owner/agent cannot ask for more than the equivalent of four week’s rent, however the following exceptions apply:

  • If the owner has been living in the property for the previous 3 months, then the bond can, in certain circumstances, be increased.
  • If the rent is more than $1200.00 per week, a higher bond amount can also be negotiated.

When will I receive my bond money back?
We only refund the bond after the following has occurred:

  • The tenant has fully vacated the property and returned the keys.
  • The property has been inspected, and is satisfactory when compared with the in-going property condition report.sco
  • All monies are paid, including any water consumption owing up until the vacating date

If you are breaking their lease, any ‘damages/costs’ incurred by the owner, that are directly as a result of the lease agreement being terminated early, these may include costs such as, the unexpired portion of the leasing fee, advertising, final bond inspection. Please note these are examples of costs only, each break lease circumstance is different and therefore calculated on a case by case basis.

I have a pet, do I need to pay an additional bond (a pet bond)?

The maximum allowed as a “Pet Bond” Is $260.00. Regardless of the number of pets, this is to cover the cost of fumigation upon vacating the property.

No animals may be kept on the premises without the owner(s)/agent(s) written permission.

Pets

I have a pet, do I need to pay an additional bond (a pet bond)?

The maximum allowed as a “Pet Bond” Is $260.00. Regardless of the number of pets, this is to cover the cost of fumigation upon vacating the property.

No animals may be kept on the premises without the owner(s)/agent(s) written permission.

Notice

How much notice must I give if I would like to vacate the property?

This depends on the type of lease you have signed, if you wish to vacate the property whilst on a non-fixed term lease (‘periodic lease’), you are required to give not less than twenty-one (21) days notice in writing.

If you are on a “fixed term tenancy” you are required to provide not less than thirty (30) days notice in writing to vacate the property upon the expiry date of the lease agreement.

If you wish to break your lease, you must first seek approval from the owner/owners agent and sign a ‘request for consent to terminate fixed term agreement’.

You are also responsible to pay the rent until a new, suitable tenant is secured, or until the end of the lease agreement (whichever occurs first). You must also pay any damages/costs incurred by the owner that relate directly to the lease agreement being terminated early.

If you are a current client of our agency, please feel free to contact one of our team members if you have any queries or if you would like any further clarification, alternatively you may contact the Department of Commerce advice line on 1300 304 054 or refer to their Department of Commerce website which has extensive information regarding residential tenancies.

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